Returns Policy

We strive for customer satisfaction and will accept returns of defective or incorrect items within 7 days of delivery. Please follow these steps for returns:
· Contact our customer service team to initiate the return process.
· Provide proof of purchase and a detailed explanation of the issue.
· Return the item in its original packaging, including all accessories and documentation.
· Once received, we will inspect the item and issue a refund or replacement as applicable.

Privacy Policy

Grace Medicals is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information:
· We collect information such as name, contact details, and payment information for order processing and customer service.
· We do not sell or share your information with third parties, except as necessary to fulfill orders or comply with legal requirements.
· We implement security measures to protect your data from unauthorized access.

Shipping Policy

We aim to provide reliable and timely shipping for all orders. Key points include:
· Orders are processed and shipped within 2-5 business days.
· Shipping options and costs will be calculated at checkout.
· We provide tracking information for all shipments.
· In case of delays or issues with shipping, we will notify customers promptly and work to resolve the issue.

Payment Policy

We offer various payment methods for your convenience. Key points include:
· Accepted payment methods include credit/debit cards, bank transfers, and online payment systems.
· Payment must be received in full before the order is processed.

Warranty Policy

Our products come with a manufacturer’s warranty, covering defects in materials and workmanship:
· The warranty period varies by product; please refer to the product documentation for details.
· Warranty claims must be accompanied by proof of purchase.
· The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

Confidentiality Policy

We respect the confidentiality of our business relationships and ensure that sensitive information shared with us is protected:
· Confidential information will only be used for its intended purpose.
· We take measures to prevent unauthorized disclosure of confidential information.
· Any breach of confidentiality will be addressed promptly and appropriately.

Customer Service Policy

Our customer service policy is focused on providing exceptional support to our clients:
· Our customer service team is available during business hours to assist with inquiries, orders, and support requests.
· We strive to respond to all inquiries within 24 hours.
· Feedback is valued and used to improve our services continuously.